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This table compares RAI's service offering by maintenance feature.  If you need more detail about a maintenance feature, please refer to the Maintenance Table Terms page. 

The RAI Maintenance Options table is also available in Adobe PDF format. The PDF file will open in a new window or tab of your browser.  Please visit www.adobe.com to download the Adobe PDF reader.

RAI Maintenance Table - PDF

       

 

 RAI Maintenance Options

 

 

 

 

 

Maintenance Features

Critical Care

Complete Care

Standard Care

Parts     Care

Remote Care

Coverage Hours

7 x 24 x 365

24-Hr Weekdays

9 x 5 Weekdays

9 x 5 Weekdays

9 x 5

Weekdays

On-Site Response Time

< 4 Hours

< 12 Hours

<  Next Business Day

 

 

Telephone Tech Support

 

 

Electronic Tech Support

Return to Depot Repair

 

 

 

 

Open Source Software Support

 

3rd Party Application Support

 

 

Technical Account Manager

 

 

 

 

On-Site Operational Reviews

Quarterly

Semi-Annually

Annually

 

Optional

On-Site Spares

Optional

Optional

Optional

Optional

Remote Management

Optional

Optional

Optional

 

Hardware & Performance Monitoring

Optional

Optional

Optional

 

Weekly System Operational Summary

Optional

Optional

Optional