Site Map
 
   
I
 
   
Contact Us
 
        A woman-owned, HUB-certified and DIR contract  company  dedicated to helping our customers meet their Information Technology requirements.
 
Home
 
          
I
 
          
About Us
 
          
I
 
          
Services
 
          
I
 
          
Products
 
          
I
 
          
Partners
 
          
I
 
          
Support and Maintenance
 
        

  SAI Maintenance Table

A Comparison of SAI's Maintenance Offerings

 

This table compares SAI's service offering by maintenance feature.  If you need more detail about a maintenance feature, please refer to the Maintenance Table Terms page. 

The SAI Maintenance Options table is also available in Adobe PDF format. The PDF file will open in a new window or tab of your browser.  Please visit www.adobe.com to download the Adobe PDF reader.

SAI Maintenance Table - PDF

       

 

 SAI Maintenance Options
 

 

 

 

 

Maintenance Features

Critical Care

Complete Care

Standard Care

Parts     Care

Remote Care

Coverage Hours

7 x 24 x 365

24-Hr Weekdays

9 x 5 Weekdays

9 x 5 Weekdays

9 x 5

Weekdays

On-Site Response Time

< 4 Hours

< 12 Hours

<  Next Business Day

 

 

Telephone Tech Support

 

 

Electronic Tech Support

Return to Depot Repair

 

 

 

 

Open Source Software Support

 

3rd Party Application Support

 

 

Technical Account Manager

 

 

 

 

On-Site Operational Reviews

Quarterly

Semi-Annually

Annually

 

Optional

On-Site Spares

Optional

Optional

Optional

Optional

Remote Management

Optional

Optional

Optional

 

Hardware & Performance Monitoring

Optional

Optional

Optional

 

Weekly System Operational Summary

Optional

Optional

Optional

 

 

 
Printer Friendly Format Printer Friendly Format    Send to a Friend Send to a Friend

 

Storage Applications, Inc. - 6610 Gant Road, Houston, TX 77066 - Toll Free (800) 635-0909 - Phone (713) 973-1500 - Fax (713) 973-8969